Please go to Just Sleep Jiaoxi website and click“Just Travel Loyalty Reward Program”Or you may click below link : https://member.silkshotelgroup.com/Campaign/Index/JSJX

Please click Apply now on program page, and click forget account on the log in page. Filling in all the required personal information and submit your e-mail address will be shown below.

Please click Apply now on program page, and click forget account on the log in page. Filling in all the required personal information and submit. You will receive a notification e-mail to reset your password by e-mail.

Please reconfirm you have filled in valid e-mail address and submit again. Moreover, please do check your emails in trash box again.

Please log in by filling in your email and password on program page. Click Basic information to revise your basic information.

Please kindly inform front desk you have joined the program and provide your account for register when checking in. And please do reconfirm that your overnights have been accumulated before checking out. Should you have any questions, please do not hesitate to contact us.

You can only accumulate those qualified overnights by direct bookings through hotel. The program cannot be used in conjunction with any other promotions. (If you book through hotel website with valued hotel voucher, your overnights can be accumulated. Please refer to voucher terms and conditions). The program starts from Aug 1st, 2018, thus for those overnights before program starts cannot be accumulated.

If you book through hotel website with valued hotel voucher sold at travel fair, your overnights can be accumulated. Please refer to voucher terms and conditions for more information. Complimentary vouchers are not acceptable. The program starts from Aug 1st, 2018, thus for those overnights before program starts cannot be accumulated.

No, every overnight can only be accumulated once by one guest who have literally stayed at hotel in person and cannot be combined and transferred to others

Expired overnight is not acceptable. Every overnight is only valid for 2 years (from the check-out day).

If you have accumulated 8 verified overnights, please log in and click Redeem Now. Choose 8 of your accumulated overnights and click Confirm Redeem, you will earn a digital hotel voucher. Please find more information on Redeem Record page.

Please log in and click Redeem Record to check your valid digital hotel voucher. Click Book Now to complete booking process.

Please log in on“Just Travel Loyalty Reward Program”page. You could check all the information of your digital hotel voucher records on Redeem Record page.

No, expired vouchers are not redeemable. Every digital voucher is only valid for 180 days from the day of redemption.

Yes, you can transfer your digital hotel voucher to anyone. Step 1: Provide your digital hotel voucher number to your family or friends. Step 2：Find hotel website and fill in digital hotel voucher number on booking page. Click search and choose suitable room package to complete booking. Hotel online booking page: https://gc.synxis.com/rez.aspx?Lang=1&Chain=9948&start=availresults&Hotel=64173&arrive=&depart=&adult=0&child=0

Yes, but there will be additional charges during specific dates. Moreover, all digital vouchers cannot be used during September 22 to 23, December 29 to January 1, all long weekends and Lunar New Year. 

Yes, the additional surcharges will be incurred for upgrading to other room type and to the 3rd and the 4th person in the same room.

The digital hotel voucher can only be used on your future booking. Expired voucher is not acceptable.

The overnights within 90-days (starting from check-out day) can be reclaimed. However, reclaim application should be submitted by the same person who has literally stayed at hotel, and those overnights cannot be transferred. Please log in on the program website, choose Reward program, Check-in and Check-out date before submitting on Reclaim Application page. The verifying process will take 5 working days and we will reform you of the results.

Please check reclaimed application terms and conditions again. Reclaim application should be submitted by the same person who has literally stayed at hotel, and those overnights cannot be transferred. The overnights within 90-days (starting from check-out day) can be reclaimed. Please contact should you have further inquiries, by dialing +886 2 7735 5005 or mailing to rsvn.wellspring@silksplace.com