I Travel Loyalty Reward Program
Join “I Travel Loyalty Reward Program" and enjoy an exclusive free stay. Buy 8 overnights within 2 years and redeem 1 free overnight. Let's Go Travel, Stay Longer for free! (The program starts from Sep. 14th, 2024).
Apply for Program
  • 1. If you are already an online member of Silks Hotel Group, please click Join Now and fill in your account and password to log in. You would be automatically enrolled in the program.
  • 2. If you are not an online member of Silks Hotel Group, please click Join Now to apply for membership. After all the basic information is being submitted, and upon receiving your application, we will contact you via email regarding your application. Please activate your account to join the program by the mail.
How to Accumulate Your Overnights
  • When checking in, please kindly inform front desk that you have joined the program and provide your account for register. Please do reconfirm with front desk staff that your overnights have been accumulated. Should you have any questions, please do not hesitate to contact us.
Accumulation Regulation and Policy
  • 1. You could accumulate qualified overnights by direct booking through hotel. The program cannot be used in conjunction with any other promotions. (If you book through hotel website with valued hotel voucher, your overnights will also be accumulated).
  • 2. The program cannot applicable for the staff in Silks Hotel Group.
  • 3. Every overnight can only be accumulated once by one guest who have literally stayed at hotel and cannot be combined and transferred to others.
  • 4. Every overnight accumulation is only valid for 2 years (from the check-out day). Expired overnight accumulation is not acceptable.
  • 5. The “I Travel Loyalty Reward Program“starts from Sep. 14th, 2024, for any overnights booked after Sep. 14th, 2024 can be accumulated as well.
How to Redeem Free Overnight
  • 1. If you have accumulated 8 verified overnights, please log in your account and click Redeem Now. Choose 8 of your accumulated overnights and click Confirm Redeem. You would be rewarded by a digital hotel voucher. You can find more information on Redeem Record page.
  • 2. If you have accumulated 8 overnights with same room type, you could redeem one free night of the same room type. If you have accumulated 8 overnights with different room types, you could only redeem a free night staying at the most basic room type among all 8 accumulated overnights.
  • 3. If you have accumulated more than 8 overnights, choose any 8 of them to redeem.
  • 4. The hotel has 8 room types, please refer to below for their orders starting from the most basic one: 【Superior King Room】 → 【Balcony King Room】 → 【Hollywood King Room】 → 【Deluxe Family Room】 → 【Balcony Family Room】→ 【Balcony Premier Room】 → 【Garden Japanese Suite】 → 【Garden Family Suite】
Redeem Digital Hotel Voucher and Book Your Free Stay
  • Please log in and click“Redeem Record”to check your digital hotel voucher. Click“Book Now”and choose your ideal visiting date and number of guests to complete your online booking. We will contact you via email regarding your accommodation confirmation. If you do not receive the email please contact RSVN by dialing +886 2 7735 5000 or mailing to rsvn@wellspringbysilks.com
Digital Hotel Voucher Policy
  • 1. All digital vouchers are valid for 180 days (from the day of redemption). Expired vouchers are not redeemable.
  • 2. For weekday stays (including breakfast), no additional charges will apply. For stays on Fridays, Saturdays, and public holidays, an extra charge will be required in accordance with hotel regulations (this offer does not apply during special event periods, the eve of consecutive holidays, public holiday consecutive holidays, and the Lunar New Year period). Blackout dates are subject to hotel announcements.
  • 3. Additional surcharges will be incurred for upgrading to other room type. Additional surcharges will be incurred to the 3rd and the 4th person in the same room.
  • 4. Digital hotel vouchers cannot be redeemed until your next stay.
  • 5. Digital hotel vouchers can be used by anyone else.
  • 6. Hotel reserves the right to modify, add, change or suspend these terms and conditions any time with or without notice.
How to Reclaim Your Overnights Accumulation
  • 1. Please log in on the program website, click Reclaim Overnights Accumulation and key in Check-in / Check-out date before submitting. The verifying process will take 5 working days and we will inform you of the results by e-mail.
  • 2. The reclaim application only accepts website application; phone calls and emails requests are not acceptable.
Reclaim Application Policy
  • 1. The overnights within 90-days (starting from check-out day) can be reclaimed. Expired overnights are not acceptable.
  • 2. Reclaim application should be submitted by the same person who have literally stayed at hotel, and those overnights cannot be transferred.
  • 3. Reclaimed overnights are valid for 2 years (starts from check-out day), expired overnights cannot be reclaimed.
Remarks
  • Hotel reserves all the rights to modify, change or suspend these terms and conditions anytime with or without notice.
Join Now